We can accept no responsibility for damage on customers own garments. Orders taken for work on customers own garments will be at their risk. No refunds or discounts will be applied to any damaged goods.
Payment must in advance of printing. Details of how to pay can be found on the invoice issued.
All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
id67 requires any printing to be returned in full before agreeing to reprint. If id67 deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.
There is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a shirt that is 3 inches down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 3 inches, they may be off by as much as an inch in either direction. This will not be considered a misprint and id67 will not reprint or refund these shirts.
Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.
Complaints must be made within 48 hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint.
The turn around time on your order with id67 starts when we have all information required to complete your order (all artwork, working/correct tags, all shipping info, etc.). Delay in receipt of any of this info can/will result in production delays. Complex orders/add-ons may increase turnaround. Delay in approval of proofs can/will also result in production delays. Each finishing service will add extra time to the turn around on orders.
Please contact us if you are unclear on any of these terms.